Facilitative Supervision for Quality Improvement: A Curriculum

Facilitative Supervision for Quality Improvement focuses on the fundamentals of quality health care services in presenting an approach to supervision that emphasizes mentoring, joint problem solving, and two-way communication.

The curriculum is meant to be used by trainers who introduce the facilitative approach to supervision to supervisors from different levels of the health system: on-site and off-site supervisors, including medical and nonmedical supervisors.

The training modules can be used separately—for example, for continuing education, or during orientation workshops or meetings to present different issues related to supervision. They can also be adapted as needed, to meet the needs of a particular country or program.

The curriculum is divided into 13 modules, each with its own chapter. Some modules also have supplemental materials. All files are in Adobe Acrobat/PDF format unless noted otherwise. (Some are in Microsoft PowerPoint or Excel format.) Download the materials through the links below.


Modules and Other Materials	Trainer's Manual	Trainer's Resources
Introduction to the Trainer's Manual	Download	—
1. Welcome and Introduction to the Course	Download	—
2. Defining Quality of Services: Fundamentals of Care for Ensuring Quality in Service Delivery	Download	View
Trainer's Resources: PowerPoint Presentation Resource Package—The Fundamentals of Care: Ensuring Quality in Facility-Based Services
3. A New Approach to Supervision	Download	View
Trainer's Resources: PowerPoint Presentation Facilitative Supervision Handbook: Table of Contents Part 1 Part 2 Part 3 Part 4 Part 5
4. Ensuring Informed and Voluntary Decision Making	Download	View
Trainer's Resources: PowerPoint Presentation Global Health Technical Brief: Client-Provider Interaction: Key to Successful Family Planning
5. Assuring Safety for Clinical Techniques and Procedures	Download	View
Trainer's Resource: PowerPoint Presentation
6. Using Data to Assure the Quality of Medical Services	Download	View
Trainer's Resources: Facilitative Supervision Handbook: Table of Contents Part 1 Part 2 Part 3 Part 4 Part 5 World Population Data Sheets: English, Spanish, French
7. Building Leadership Skills	Download	View
Trainer's Resource: PowerPoint Presentation
8. Supervision and System Support for Quality Services	Download	—
9. Building Communication Skills	Download	—
10. Working Effectively with Staff	Download	View
Trainer's Resource: Facilitative Supervision Handbook Table of Contents Part 1 Part 2 Part 3 Part 4 Part 5
11. Practice Supervisory Visits	Download	—
12. Working Effectively with Staff and Developing Mentoring Skills	Download	—
13. Developing Future Plans and Closing Activities	Download	—
Appendixes for Trainers	—	View
Appendixes A-F together (PDF only, without the PowerPoint and Excel files in Appendix F) Appendix A: Sample Medical Monitoring Checklists Appendix B: PowerPoint Presentations All Presentations in a single PDF Module 2: Ensuring the Fundamentals of Care in Family Planning and Reproductive Health Services Module 3: A New Approach to Supervision Module 4: Ensuring Informed and Voluntary Decision Making Module 5: Assuring Safety for Clinical Techniques and Procedures Module 7: Leading Staff through Change: Links to the Larger System Appendix C: Sample Forms for Monitoring the Learning Process Appendix D: Sample Training Agendas Appendix E: Trainee Follow-Up Forms Appendix F: Optional Training Sessions Optional Training Sessions (PDF) PowerPoint A: Integrating Best Practices for Performance Improvement, Quality Improvement, and Participatory Learning and Action to Improve Health Services PowerPoint B: Introducing QI Tools and Approaches—COPE® PowerPoint C: Introducing QI Tools and Approaches—Whole-Site Training Approach PowerPoint D: Introducing QI Tools and Approaches—The Quality Measuring Tool PowerPoint E: Introducing QI Tools and Approaches—Cost-Analysis Tool PowerPoint F: Introducing QI Tools and Approaches—Community COPE® PowerPoint G: Introducing QI Tools and Approaches—Taking QI and PI Approaches and Tools to Scale PowerPoint H: The Helms Amendment and The Mexico City Policy PowerPoint H: Informed Choice and the Tiahrt Amendment Appendix F Supporting Materials: COPE® Handbook COPE® Reproductive Health Toolbook Community COPE® Cost Analysis Tool Direct Cost Worksheet (XLS) Working Paper #5 Working Paper #11

Participant Handbook	Download	View
Trainer's Resources: Appendix A: Fundamentals of Care Resource Package Appendix B: Global Technical Brief on Client-Provider Interaction Appendix C: 2007 World Population Data Sheet Appendix D: PowerPoint Presentations Appendix E: Sample Medical Monitoring Checklists Appendix F: Integrating Best Practices for QI, PI, & PLA to Improve Health Services


© 2008 EngenderHealth/The ACQUIRE Project. 'COPE' is a registered trademark of EngenderHealth.